Introduction (Black Belt Service)
This programme is the same as a "Black Belt" except that the curriculum is tailored for service quality professionals. The "Black Belt" can be defined as "an individual who has developed a synergistic proficiency between his or her technical discipline and the Six Sigma strategies, tactics , and tools." These individuals will continually work towards institutionalising the effective use of these tools throughout the corporation, its customers, and its suppliers.
Course Contents
Define
- Seeing Your Service through Your Customers' Eyes (VOC)
- Value-Based Project Selection
- Scoping projects
- Developing a project plan
- Process identification (SIPOC)
Measure
- Identifying customer needs
- Mapping the Value Streams (Is Map)
- Process Cycle Efficiency
- Time Value Analysis
- Quality Fuction Deployment (QFD)
- Developing measurable critical-to-quality metrics (CTQs)
- Data Collection and Accuracy
- Sampling (data quantity and data quality)
- Measurement System Analysis
- Interview and Surveys
Analyze
- Detailed Process Mapping of Critical Areas
- Basic graphical improvement tools ("Magnificent 7")
- Management and Planning tools (affinity, ID, etc.)
- Confidence intervals (emphasized)
- Hypothesis Testing (de-emphasized)
- ANOVA (de-emphasized)
- Regression Analysis
- Design of Experiment (DOE)
Improve
- Process Simulation
- Quality Function Deployment (QFD)
- Determine Opportunity for Improvement
- Failure Modes and Effects Analysis (FMEA)
- Poka – Yoke (Mistake Proofing Your New Process)
- Pilot your Solution
- Implementation Planning
- Culture Modification Planning
- Statistical Software
Control
- Assessing the Results of Process Improvement
- Process Management Control Systems
- Introduction to Statistical Process Control
- Variables Control Charts
- Attribute Control Charts
- Process Variation Diagnosis Techniques
- Establish Process Standards
- Cost Benefit Analysis
- Process Documentation
- Plotting new designs in DFSS
