To deal with the Quality challenges faced by organisations in the pursuit of Excellence it is necessary for effective Quality Professionals and functional managers to understand and be able to put into practice Quality processes and approaches covering a wide range of areas such as Total Quality Management Systems, Statistical Quality Techniques, Business Excellence, Benchmarking and Customer Service Management.

A principal objective of the Leicester MSc in the Management of Quality Excellence is to help candidates become competent and capable quality professionals. The programme covers a wide range of quality issues and aims to increase a quality professional's ability to make good strategic decisions. Thus quality professionals can draw upon this learning to generate a range of options that can be applied to problems arising in any business environment.

Course Contents

• Human Aspects of Quality Management & Customer Service
• Performance Measurement and Accounting
• Quality and the Customer interface
• Introduction to Quality
• Total Quality Management
• Quality Management Systems
• Customer Service Management
• Statistical Quality Techniques*
• Benchmarking
• Project dissertation

* (optional either Statisical Quality Techniques or Business Excellence)

Duration

• 24 months

Assignment

Students undertake one assignment per Module every two months.
Two 2 hour examination papers are taken at Certificate Level and
Four 2 hour examination papers are taken at Diploma level.
At MSc level students complete a project dissertation of between 12,000 to 15,000 words.